Pay Your Bill

You can pay your bill in any of the following ways:

Coming Soon! Versapay
If you receive your invoice by email, click the “Pay Now” button in the message and enter your card information. This is only available for clients billed by email.

Self-service Credit Card Payments
You can pay by credit card with our online payment form.

Over the Phone
Credit card payments by phone are available on weekdays during regular business hours. To make a payment, call (905) 827-8800 ext. 2452. If you reach voicemail, please leave only one message. Your call will be returned to process the payment as soon as possible.

Direct Transfer Payments

• Interac e-Transfer to [email protected]
• Online or telephone banking (EDI) to Acclaim Health

Please include the client ID number shown on your invoice to ensure your payment is applied correctly.

Cheque Payments
If paying by cheque, detach and include the remittance slip with your payment. Write the client ID and invoice number on the cheque.

Make cheques payable to Acclaim Health. Ensure all cheques are dated and signed.

In Person
You can pay in person with debit or credit at any of our Adult Day Program locations.

Preauthorized Payments
Preauthorized Credit Card payments are processed on the 16th of each month and Debit Card payments are processed on the 28th of each month. You will receive an email notification once the payment has been processed.

To set up preauthorized payments, or if you have questions about your account balance or payment options, please email [email protected] or call (905) 827-8800 ext. 2452 (Accounts Receivable). If you leave a voicemail, please leave only one message. Your call will be returned as soon as possible.

Coming soon! Create a Versapay account to track your payment history and information.

For Bill Payment Receipts, please contact Account Receivable at 905-827-8800 x2452 or email [email protected].

Please note Acclaim Health will send a record of all payments (not official Tax Receipt, but a document for tax filing purposes) you made in the calendar year to the billing contact on file by March 15th of the following year.

For Donation Tax Receipts, please contact Suzanne Vu at [email protected] or 905-827-8800 x2044.

No. Acclaim Health does not store credit card information from clients. This includes all forms of payment including online payments, and payments over the phone.

No. Your credit card information is processed via our secure payment provider (Versapay). It is encrypted, which means the information is turned into a secure digital code. It is like placing your information in a locked digital envelope to keep it safe while being sent. Versapay also uses tokenization which means the real credit-card number is replaced with a meaningless substitute code.

Versapay is a payment provider that meets the highest level of the Payment Card Industry Data Security Standard (PCI DSS Level 1). Versapay uses security measures such as encryption and tokenization to help protect payment information.

You can create and log in to your Versapay account by using the link on your invoice. You can then view invoices and payment history. From here you can manage your saved credit card information directly.

This is where encryption and tokenization come in, it’s like having two extra locks on your information. No online system can promise that there is absolutely no risk. However, Acclaim Health uses a trusted third-party payment provider that must follow strict security standards for protecting credit card information.

Acclaim Health runs five drop in Tech Cafes per month in Halton Region. Here you can access free one on one help with your devices. While you would have to manage your credit card number and personal details yourself, our volunteers could help you navigate the internet and set up process.

Some tips:

• Never pay/accept payment in an unusual form of currency (gift cards, cryptocurrency)
• Ask yourself, did I start this payment? Pay directly from a trusted website, not from a link in an email.
• Is there any pressure involved? Call someone in your circle.